This policy explains how Global Fact Hub ("we", "us") collects, uses, stores, shares and deletes your information when you use our website, client portal and services. We collect only what is necessary to deliver the services you request, and we do not use data entrusted to us for unrelated purposes.
1. Information we collect
1.1 Information you provide
- Account information: email address and password (stored as an irreversible hash; we cannot read your original password).
- Order and delivery information: services purchased, amount, currency, brand name, website URL, target country, industry, product and monitoring keywords you submit.
- Business facts: brand facts you provide (company details, product specifications, certifications, case studies, target markets) and their source links. These are used only to generate content that you confirm.
- Communications: messages you send us by email, forms or WhatsApp.
1.2 Information generated while using the services
- Access logs: IP address, user agent, timestamp and path, used for security, rate limiting and troubleshooting.
- Monitoring data: we send queries to third-party AI search services on your instruction and record the answers and cited sources to produce visibility reports.
- Website lead-tracking data (only if you deploy our snippet): a snippet we provide for your website records page visits, button clicks and form submissions, together with the referring page, UTM parameters, landing page and timestamp, so you can judge where enquiries come from. This data belongs to you and is visible only in your portal.
1.3 Payment information
Payments are collected by the gateway shown at checkout: WeChat Pay (CNY) or PayPal (USD), including card payments through PayPal. That gateway collects the payment, issues the receipt/invoice and handles applicable sales tax or VAT.
We never receive or store your card number, CVV or full payment credentials — we only keep the transaction reference, amount, currency and payment status returned by the processor. The gateway receives your email address and billing details to process the payment and issue the invoice; see that provider’s own privacy notice for how they handle that data.
2. Our relationship with Google
2.1 How we use Google-related data: no OAuth, no account credentials
We do not request, access or store data from your Google account: we do not use Google OAuth, we do not request Gmail, Google Drive, Google Calendar, Contacts, location history, Google Photos or Google Business Profile data, and we hold no Google refresh tokens.
(Our AI-visibility monitoring uses the standard APIs of third-party AI providers with our own account and credentials. It does not involve your Google account and no personal information is transferred to those providers.)
2.2 If you use Google products yourself
Our recommendations may include steps such as "submit to Google News" or "register a B2B directory listing yourself". These are performed by you under your own Google account; we do not participate, do not hold your credentials and never touch your Google account.
2.3 Read-only access that you authorize
Where you actively add our service account as a "Viewer" in your own Google settings, we read that customer's Search Console and GA4 property data in read-only mode. This is used only for the diagnostics and visibility monitoring of this service, not for any other purpose, and is neither resold nor shared with third parties. You can remove the authorization in your own Google settings at any time; once it is removed, we stop reading. We do not request or store the customer's Google account password, and we do not use OAuth authorization codes or refresh tokens.
2.4 Google Analytics 4 on this website
Pages on globalfacthub.com use Google Analytics 4 (measurement ID: G-N11HQYX4X7, provided by Google) to measure visits, referrers, page views and device types, so we can see which content is useful. It sets first-party cookies such as _ga (valid for up to 2 years), and IP addresses are anonymised under Google's rules. It never collects your name, email address, phone number or anything you type into a form, and we do not link these statistics to your account identity for ad retargeting.
You can refuse or clear it at any time: disable third-party cookies or delete cookies in your browser, or install Google's official GA opt-out browser add-on. Turning analytics off does not affect browsing or ordering.
Our platform applications (app.globalfacthub.com and admin.globalfacthub.com) do not load this analytics script; platform-side usage statistics come from our own server logs.
3. How we use information
- To provide, maintain and deliver the services you purchase;
- To generate monitoring reports, content plans and deliverables;
- For account security (login verification, anomaly detection, brute-force protection);
- To communicate with you about orders, deliveries and service changes;
- To comply with legal obligations and resolve disputes.
We do not sell your data to third parties and do not use it for unrelated marketing.
4. Third-party services
- Cloud hosting and database (server hosting and data storage);
- Payment providers — PayPal (USD, including card payments) and WeChat Pay (CNY): they process the payment, issue the invoice and handle sales tax/VAT;
- Email delivery (order confirmations and report notifications);
- AI search and language model services (to run visibility queries and draft content). We do not transmit your Google authorization data to these services.
Monitoring queries contain only public brand names and query questions — no personal information.
5. Data security
- HTTPS encryption in transit across the site;
- Passwords stored as irreversible hashes;
- Per-account data isolation: each account can only access its own projects, reports and lead data;
- Login attempts are rate-limited and logged for audit;
- Sensitive paths (token files, client reports) are blocked from public access; deliverables are served only through authenticated endpoints.
6. Data retention
- Account and order data: for the service period and as long as required to meet legal obligations;
- Reports and deliverables: until you request deletion;
- Google authorization tokens: while the authorization is valid; deleted immediately once it expires, is revoked, or you request deletion;
- Access logs: no longer than 12 months.
7. Your rights
You may request access to, correction of, export of, or deletion of your personal information, revoke Google authorization, or close your account at any time by emailing business@globalfacthub.com. We respond within 7 business days.
8. Children
Our services are intended for businesses and commercial users. They are not directed to children under 16 and we do not knowingly collect their personal information.
9. Changes
If this policy changes we will update the "Last updated" date above; for material changes we will notify you by email or an in-portal notice.
10. Contact
Global Fact Hub · Email: business@globalfacthub.com · Website: globalfacthub.com