Terms of Service

These terms form the agreement between you and Global Fact Hub ("we", "us") for use of this website, the client portal and the services you purchase. Placing an order or using the services means you accept these terms.

1. Services

We provide overseas-growth consulting and execution services, including website audits and improvement recommendations, overseas market and prospect research, AI search visibility (GEO) monitoring and content seeding, and website building and go-live support. The exact scope, deliverables and price are those shown in the platform service catalog at the time of ordering.

2. Accounts

• You must register with a valid email address and are responsible for all activity under your account;
• Keep your password secure and notify us immediately of any unauthorized use;
• One account per entity; services may not be resold, shared or used on behalf of others.

3. Orders, payment and refunds

• Prices follow the platform service catalog (synced live); payment is made through the channel you select;
• For services requiring manual execution, we begin work after payment;
• Refunds: digital services are delivered immediately — orders not yet started are fully refundable; for orders already started or delivered, completed work is charged and the remainder may be refunded by agreement. Delivered digital outputs (reports, content plans, websites) are not subject to refund after delivery.
• If we cannot deliver for reasons on our side, we refund in full.

4. Monthly subscriptions, renewal and cancellation

• What renews: paid plans (Starter, Pro and Agency) are monthly subscriptions that renew automatically every month until cancelled. Each month's fee includes the credits shown on the pricing page; unused plan credits do not roll over.
• Cancel anytime: you can cancel a subscription at any time by emailing business@globalfacthub.com (the cancel link is also shown on Console → Billing) at least 24 hours before the next renewal date. Cancellation stops the next renewal; it does not retroactively refund the current month.
• Access after cancelling: the plan and its credits stay available until the end of the paid period, then the account drops to Free. Domains, projects and reports are retained.
• Refunds for subscriptions: the current billing period is refundable if you cancel within 7 days of the charge and the plan's credits have not been used. After credits are used, or after 7 days, the charge is non-refundable — this is the standard for immediately available digital services.
• Credits: purchased credits never expire and are non-refundable once spent; unused purchased credits can be refunded within 7 days of purchase on request.
• Price changes: we may change subscription prices; changes apply only from your next renewal and we notify you by email at least 14 days in advance.

5. Payment processing

• Payments are collected by the gateway shown at checkout. We currently accept WeChat Pay (CNY) and PayPal (USD). When card payment is offered, it is processed by PayPal, which also handles the card data on our behalf; you will always see the gateway before you confirm.
• The gateway handles the transaction, applicable sales tax/VAT and the payment receipt; your receipt and refund operations therefore come from that gateway.
• We never store full card numbers or wallet credentials; card data, when a card is used, is handled entirely by PayPal and its payment partners.
• Refunds under this section are issued to the original payment method through the same gateway (PayPal or WeChat Pay).

6. Your responsibilities

• Accurate information: brand facts, certifications, data and case studies you provide must be true, accurate and yours to use. We do not fabricate facts; you bear the consequences of inaccurate information you supply.
• Authority: you must hold legitimate administrative rights over the website and third-party accounts involved.
• Lawful use: you may not ask us to perform operations that breach laws, platform policies or public order (for example bulk spam content, fake reviews, corpus poisoning, or content infringing others' rights). We may decline such requests.
• Responsiveness: please reply within a reasonable time when we need your confirmation or additional material, so delivery is not delayed.

7. Delivery and acceptance criteria

8. Intellectual property

• Materials you provide (brand facts, images, data) remain yours; you grant us the right to use them as needed to provide the services.
• Deliverables we produce (reports, copy, plans) may be used commercially by you once fully paid.
• Our methodology, tools, templates and platform code remain ours.

9. Confidentiality

Each party will keep the other's non-public business information confidential and will not disclose it to third parties except as needed to perform the services or as required by law.

10. Limitation of liability

• We provide services to professional standards but are not responsible for the acts, policy changes, failures or outages of third-party platforms (AI search services, search engines, Google, payment channels, hosting providers and similar).
• To the maximum extent permitted by law, our aggregate liability to you is limited to the fees you actually paid for the service in dispute.
• We are not liable for indirect losses, lost profits, loss of goodwill or lost anticipated revenue.

11. Changes and termination

• You may stop using the services at any time; started services are settled per section 3.
• If you breach section 4 (accurate information / authority / lawful use), we may suspend or terminate the services without refund.
• We may adjust service scope or pricing; orders already paid follow the original agreement.

12. Governing law and disputes

These terms are governed by the laws of the jurisdiction where the service provider is established. The parties will first seek an amicable resolution; failing that, the dispute will be submitted to the competent court.

13. Contact

Global Fact Hub · Email: business@globalfacthub.com · Website: globalfacthub.com